Join us Call Center Job in Rawalpindi – Join Riz Solutions. This is not a work-from-home job. You must be able to work from their office in Soan Gardens, Islamabad. They are offering a good salary between Rs 40,000 to Rs 60,000 per month. Both full-time and part-time positions are available. You will work for a UK-based taxi company, mostly handling inbound customer service.
Your main tasks will include answering calls, booking taxis, quoting prices and responding to live chat and emails. You will also dispatch rides talk to drivers and help customers with their questions. You need to speak and write fluent English preferably with a British accent. People with 2+ years of call center experience especially in taxi campaigns are preferred.
Night shifts are common and you’ll work 8–10 hours a day with possible overtime. Riz Solutions provides training and values punctual organized and professional team members. The office is open 24/7. If you are reliable, have good English and want to work in a growing company, this could be a great opportunity for you.
Current Information on Call Center Job in Rawalpindi – Join Riz Solutions
| Details of Call Center Job at Riz Solutions | Information |
|---|---|
| Date Posted / Updated | June 4, 2025 |
| Category / Salary / Sector | Call Center Jobs / Rs 40,000 – Rs 60,000 per month / Private Sector |
| Education | Intermediate or higher (Fluent English required) |
| Vacancy | Multiple Positions Available |
| Location | Soan Gardens, Rawalpindi / Islamabad |
| Organization | Riz Solutions |
| Job Industry | Customer Service / BPO / Taxi Dispatch |
| Job Type | Full-time / Part-time (On-site only, not remote) |
| Last Date | Open until positions are filled (Apply soon) |
Current List of Call Center Job in Rawalpindi – Join Riz Solutions
Here is the list of available Call Center Job in Rawalpindi positions:
- Inbound Customer Service Representative (CSR)
- Taxi Booking Agent
- Call Center Agent
- Taxi Dispatcher
Qualifications for Call Center Job in Rawalpindi – Join Riz Solutions
| Call Center Job in Rawalpindi Position | Experience Required | Skills Required | Language | Other Requirements |
|---|---|---|---|---|
| Inbound Customer Service Representative (CSR) | Minimum 2 years in Call Center | Customer handling, email & chat support, booking entries, multi-tasking | Fluent English (British preferred) | Must work night shifts, on-site only, follow ROTA, good problem-solving skills |
| Taxi Booking Agent | Minimum 2 years (preferably in Taxi Campaigns) | Booking management, pricing, taxi dispatch software knowledge | Fluent English | Must be organized, punctual, able to handle calls and online bookings |
| Call Center Agent | Minimum 2 years | Inbound call handling, data entry, customer service | Fluent English | On-site work only, ability to work under pressure, team coordination |
| Taxi Dispatcher | Previous dispatch experience preferred | Job dispatching, live tracking, driver coordination | Fluent English | Night shift availability, familiar with dispatch tools, professional communication |
Responsibilities
1. Inbound Customer Service Representative (CSR)
- Answer inbound calls from UK customers.
- Book local and airport taxi rides.
- Answer consumer questions via phone, email and live chat.
- Enter accurate booking data into the client’s software.
- Provide price quotations to customers.
- Create a positive image of the company during interactions.
- Ensure timely and professional responses to all inquiries.
2. Taxi Booking Agent
- Handle bookings via phone, email or online system.
- Confirm ride details and pickup/drop-off points.
- Input customer information into booking software correctly.
- Offer fare estimates when needed.
- Communicate with drivers to ensure smooth operations.
- Resolve customer queries related to bookings.
- Maintain organized and up-to-date booking records.
3. Call Center Agent
- Attend customer calls and assist with service inquiries.
- Provide details about services, pricing and booking process.
- Solve basic issues or route complex problems to supervisors.
- Keep logs of customer interactions.
- Observe the company’s instructions and scripts.
- Meet shift timing and performance standards.
- Work as part of a team to meet daily call and service targets.
4. Taxi Dispatcher
- Assign jobs to drivers using dispatch software.
- Monitor job status and make sure bookings are fulfilled on time.
- Coordinate with drivers to manage availability and locations.
- Respond to last-minute requests for rides or schedule modifications.
- Maintain communication with customers about ride updates.
- Resolve delays, driver issues or customer concerns efficiently.
- Ensure all dispatch procedures align with company standards.
About
Riz Solutions is a well-known call center company based in Islamabad, Pakistan. They work with top taxi service providers in the UK and USA, offering customer support, taxi booking and dispatch services. Their office is located in Soan Gardens and they are open 24/7 to support clients around the clock.
The company provides a professional work environment with training, growth opportunities and competitive salaries. They focus on hiring skilled agents who can handle customer calls, bookings and dispatch tasks with confidence and care. Riz Solutions values teamwork, punctuality and excellent communication.
How to Submit an Application Call Center Job in Rawalpindi – Join Riz Solutions
Step 1:
Make sure you can work from their office in Soan Gardens, Islamabad.
This is not a work-from-home Call Center Job in Rawalpindi.
Step 2:
Check if you meet the requirements:
- Fluent in English (British accent is a plus)
- At least two years of experience working in a phone centre
- Willing to work night shifts
- Good communication and booking skills
Step 3:
Prepare your updated CV with all your work details.
Highlight any call center or taxi dispatch experience.
Step 4:
You can apply in three ways:
- By Email:
Send your CV to: info@rizsolutions.net
Mention the position you’re applying for in the subject line. - By Phone Call or WhatsApp:
Contact them at:- 0315 5144614
- 051 6151746
- Visit the Office in Person:
Address:
Office #1, 3rd Floor, SC 4/6, Block D, Behind Allied Bank, Soan Gardens, Islamabad
Step 5:
Await a call for an interview or a response.
If chosen, be prepared for a training session.
Additionally, you can click here to find more employment. Good luck!
Documents Needed for Call Center Job in Rawalpindi – Join Riz Solutions
| Document Name | Details of Call Center Job in Rawalpindi |
|---|---|
| Updated CV / Resume | Must include work experience, contact details, and relevant skills. |
| CNIC (National ID Card) | Clear copy of your valid CNIC. |
| Educational Certificates | Copies of your highest completed qualifications. |
| Experience Letters | Proof of previous call center or related job experience (if available). |
| Passport-size Photograph | Recent and clear photo (for office records). |
| Cover Letter (Optional) | Short letter explaining why you’re suitable for the job. |
Contact Info of Call Center Job in Rawalpindi – Join Riz Solutions
| Contact Method | Details |
|---|---|
| Company Name | Riz Solutions |
| Email Address | info@rizsolutions.net |
| Phone Number 1 | +92 315 5144614 |
| Phone Number 2 | +92 51 6151746 |
| Office Address | Office #1, 3rd Floor, SC 4/6, Block D, Behind Allied Bank, Soan Gardens, Islamabad |
| Website | www.rizsolutions.net |
| Working Hours | Open 24 Hours |
FAQs about Call Center Job in Rawalpindi – Join Riz Solutions
Can I work from home for this job?
No, this job requires you to work from the office in Soan Gardens Islamabad.
What English level do I need?
You should be fluent in English and British English is preferred to help with UK customers.
Do I need previous call center experience?
Yes, at least 2 years of call center experience is required especially with taxi booking is a plus.
What are the working hours?
Most shifts are night shifts, usually 8 to 10 hours and you may also do overtime.
Will I get training?
Yes! Riz Solutions provides training to help you get comfortable with the job.
How do I apply?
You can apply by sending your CV to their email, calling their phone numbers or visiting the office directly.
Is there any age limit for the job?
The job post doesn’t mention an age limit but you should be physically and mentally ready to work the required shifts.